Support

Need a hand? Email stepdown@harunyazgan.com and we will get back to you, usually within two working days. The answers below cover the most common questions.

How do I cancel my subscription?

On your iPhone open Settings, tap your name, then Subscriptions, choose StepDown and tap Cancel Subscription. You keep Premium until the end of the period you paid for. Deleting the app does not cancel a subscription.

I bought Premium but the app does not show it

Open StepDown, tap the gear on the Today screen, and choose Restore Purchases. Make sure you are signed in with the same Apple Account you used to buy.

How do I get a refund?

Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.

I logged a pouch by mistake

Tap an empty slot in the tin, or tap "Took one by mistake? Put it back" under the tin. You can also remove any entry from Today's log.

How do I add the widget?

Touch and hold an empty area of your Home Screen, tap Edit, then Add Widget, and search for StepDown. Lock Screen widgets are added the same way from the Lock Screen and are part of Premium.

How do I delete my data?

In the app, tap the gear on the Today screen and choose "Delete all data". Your plan, logs and history are stored only on your iPhone, so this removes them completely. Deleting the app does the same.

Is my data backed up or synced?

StepDown does not sync to a server. If your iPhone is backed up with iCloud Backup or to a computer, the app's data is included in that device backup and comes back when you restore it. See the Privacy Policy.

Is StepDown medical advice?

No. It is a tracking and planning tool. If you want support quitting, talk to a clinician, or in the United States call 1-800-QUIT-NOW.